This Privacy Policy explains how ResQHub, LLC ("ResQHub", "we", "us", or "our") collects, uses, shares, and protects information when you access or use the ResQHub platform, websites, applications, and related services (collectively, the "Services").

1. Information we collect

We may collect the following categories of information:

• Account and profile information: name, email address, phone number, organization/company details, roles/permissions, and login-related information.
• Device and connectivity information: device identifiers (for example, serial number, IMEI/ICCID where applicable), device configuration, connection status, and operational telemetry.
• Event and monitoring data: event descriptions, timestamps, notification history, alert acknowledgements, and related operational records.
• Location information: location coordinates or approximate location associated with devices and events, when enabled or provided by integrated systems.
• Usage and log data: IP address, browser type, pages viewed, access times, and diagnostic logs to help maintain and secure the Services.
• Communications: information you provide when you contact support or otherwise communicate with us.

2. How we use information

We use information to:

• Provide, operate, and maintain the Services (including authentication, authorization, and account administration).
• Process and display device and event data, generate reports, and support monitoring workflows.
• Send service-related communications (for example, alerts, administrative messages, and support responses).
• Improve performance, reliability, and security, including troubleshooting and fraud/abuse prevention.
• Comply with legal obligations and enforce our terms and policies.

3. How we share information (Data Sharing)

We share information only as needed to provide the Services, meet our legal obligations, and operate our business. We may share information with:

• Your organization and authorized users: administrators and users within your organization (and, where applicable, affiliated dealers, monitoring centers, or business entities) based on role-based access controls.
• Service providers: vendors that help us run the Services (for example, hosting/infrastructure, databases, monitoring/telemetry, email delivery, customer support tooling, analytics, and error monitoring). They are authorized to use information only to perform services for us.
• Telephony and messaging providers: if enabled, we may share phone numbers and message/voice metadata necessary to deliver SMS/voice notifications and related functionality.
• Third-party integrations you enable: when you connect third-party systems, we may share information with those providers as directed by your configuration and permissions.
• Legal and safety: law enforcement, regulators, courts, or other parties when we believe disclosure is required by law, subpoena, or similar legal process, or is necessary to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, subject to appropriate confidentiality protections.

We do not sell personal information in the ordinary sense of exchanging it for money. If laws in your jurisdiction define "sale" or "sharing" differently, you may contact us to exercise applicable rights.

4. Cookies and similar technologies

We may use cookies and similar technologies to maintain sessions, remember preferences, and support security features. You can typically control cookies via your browser settings; disabling cookies may affect Service functionality.

5. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security.

6. Data retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes such as security and audit trails. Retention periods may vary depending on data type and customer configuration.

7. Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or portability of certain personal information, or to object to or restrict certain processing. Some information may be controlled by your organization as the account owner/administrator.

To request assistance, contact us at support@resqhub.com.

8. Children's privacy

The Services are not directed to children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date above indicates when changes were last made. Your continued use of the Services after an update means you accept the revised policy.

10. Related terms

Your use of the Services is also subject to our Terms and Conditions: Terms and Conditions.

11. Contact